Man and a Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Uxbridge provides man and van, removal, collection, delivery, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Man and a Van Uxbridge, we, us, our means the man and van and removal service trading under the name Man and a Van Uxbridge.

1.2 Customer, you, your means the person, firm, or company that books or uses our services.

1.3 Services means any man and van, removal, transport, delivery, collection, loading, unloading, packing, or related services provided by us.

1.4 Vehicle means any van or other vehicle used by us to provide the services.

1.5 Goods means the items, belongings, or materials that you request us to move, transport, handle, or dispose of.

2. Scope of Services

2.1 We provide man and van and removal services, including home moves, office moves, item collection and delivery, and related transport tasks within our service area and to other locations in the UK as agreed at the time of booking.

2.2 Any description of services provided in our advertising or verbal communications is for general guidance only. The exact scope of services for each job will be agreed with you at the time of booking, based on the information you supply.

2.3 We reserve the right to refuse to transport or handle any goods that we reasonably believe to be unsafe, illegal, hazardous, prohibited, excessively heavy, or otherwise unsuitable for transport in our vehicles.

3. Booking Process

3.1 Bookings may be made by you via our accepted communication methods. A booking is not confirmed until we have accepted it and provided you with confirmation, which may be given verbally or in writing.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses.

b. Access details at each address, including stairs, lifts, parking restrictions, and distance from parking to the property.

c. The nature, approximate quantity, and approximate weight of goods to be moved.

d. Any particularly fragile, valuable, or bulky items.

e. Preferred date and time for the service.

3.3 Our quotation and service plan are based on the information you provide. If this information is incomplete or inaccurate, we may adjust the price, change the service, or refuse to complete part or all of the job.

3.4 Any quotation is given on the assumption that the job can be carried out in ordinary working conditions, with reasonable access, and without delays beyond our control. Quotations are valid for the period stated at the time of issue or, if no period is stated, for 14 days.

4. Prices and Payments

4.1 Prices may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any additional charges, such as congestion charges, tolls, parking fees, or extra labour, will be detailed as far as reasonably possible.

4.2 Unless otherwise agreed, waiting time, delays caused by you or third parties, and any additional work requested on the day of the move will be charged at our standard hourly rates, rounded up to the nearest 15 minutes.

4.3 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the job or before commencement of the job, depending on the agreed terms.

4.4 We accept payment by the methods we make available at the time of booking. You are responsible for ensuring that payment can be made in full when due.

4.5 If payment is not made when due, we reserve the right to:

a. Suspend or cancel the services.

b. Charge interest on overdue amounts at the statutory rate allowed under UK law.

c. Retain your goods until full payment is received, subject to any legal requirements.

5. Cancellations and Changes

5.1 You may cancel or amend your booking by giving us notice using our accepted communication methods. The effective date of cancellation is the date and time we receive your notice.

5.2 We operate the following standard cancellation policy, unless otherwise agreed:

a. If you cancel more than 48 hours before the agreed start time, we will normally refund any deposit paid, less any reasonable administrative costs.

b. If you cancel within 24 to 48 hours of the agreed start time, we may retain all or part of any deposit or charge a cancellation fee of up to 50 percent of the agreed price.

c. If you cancel within 24 hours of the agreed start time, we may charge up to 100 percent of the agreed price to cover our costs and loss of business.

5.3 If you wish to change the date, time, or scope of the services, we will make reasonable efforts to accommodate you, but we do not guarantee availability. We may need to adjust the price to reflect any changes.

5.4 We reserve the right to cancel or reschedule a booking due to reasons beyond our control, such as severe weather, vehicle breakdown, illness, accidents, or other unforeseen events. In such cases, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any pre-paid amounts, but we will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

6. Your Responsibilities

6.1 You are responsible for:

a. Ensuring that you have the legal right to move or dispose of the goods.

b. Providing accurate information when booking.

c. Ensuring suitable access at collection and delivery addresses, including arranging any required parking permits, permissions, or lift reservations.

d. Packing and securing your goods safely and adequately, unless you have specifically arranged for us to provide packing services.

e. Disconnecting, defrosting, and preparing appliances in accordance with manufacturer guidance before they are moved.

f. Being present, or ensuring an authorised representative is present, during collection and delivery to provide instructions and sign any necessary documentation.

6.2 If we are unable to access the property, if there are delays in gaining entry, or if you are not present at the agreed time, we may charge waiting time or an abortive fee and may need to reschedule the job.

7. Excluded and Restricted Items

7.1 Unless specifically agreed in writing, we will not transport or handle:

a. Hazardous, flammable, explosive, or illegal items.

b. Live animals, plants, or perishable goods.

c. Cash, jewellery, precious metals, antiques of exceptional value, or other highly valuable items.

d. Items requiring specialist handling or licensing.

7.2 If you include any such items without our knowledge and consent, you do so at your own risk and you will be responsible for any resulting loss, damage, fines, or penalties.

8. Liability for Loss or Damage

8.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

8.2 We are not liable for:

a. Loss or damage arising from your failure to pack items properly.

b. Damage to items that are inherently fragile, have a pre-existing defect, or are poorly constructed.

c. Normal wear and tear, minor scratches, or cosmetic damage that may occur despite reasonable care.

d. Loss or damage resulting from your failure to provide accurate information or instructions.

e. Any indirect, consequential, or purely economic loss, such as loss of profit, loss of enjoyment, or loss of opportunity.

8.3 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value for the affected item or items, subject to any specific limits we notify you of before the job.

8.4 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within 7 days of completion of the services. We may inspect the items and may reasonably request evidence of value and damage before considering any claim.

8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

9. Timeframes and Delays

9.1 Any times or dates given for arrival or completion are estimates and are not guaranteed, although we will make reasonable efforts to meet agreed times.

9.2 We are not liable for delays caused by traffic, weather conditions, road closures, accidents, breakdowns, third parties, or events beyond our reasonable control.

9.3 If your job cannot be completed in the estimated time due to circumstances beyond our control or due to inaccurate information provided by you, we may either continue to work at our standard rates until completion or reschedule the remaining work by mutual agreement.

10. Waste, Rubbish, and Disposal Regulations

10.1 We operate in compliance with UK waste and environmental regulations. We may only remove waste or rubbish where we are legally permitted to do so and where this has been agreed as part of the services.

10.2 If you request disposal of items, you confirm that you are the owner of those items or have the authority to dispose of them.

10.3 We will not remove hazardous or prohibited waste, including chemicals, asbestos, medical waste, or any items that require specialist disposal. You are responsible for ensuring such materials are managed by an appropriate licensed contractor.

10.4 Where we agree to remove unwanted items or waste, we will dispose of them only at authorised facilities or through lawful channels. Additional charges may apply for disposal, recycling, or tip fees, which will be explained to you where reasonably foreseeable.

10.5 You must not instruct us to carry out any act that would cause us to breach waste or environmental laws. If we reasonably believe that a requested disposal would be unlawful, we will refuse to proceed.

11. Parking and Access

11.1 You are responsible for arranging suitable parking for our vehicle at both the collection and delivery addresses, including obtaining any permits or authorisations required.

11.2 Any fines, penalties, or charges incurred as a direct result of inadequate parking arrangements or your instructions may be charged to you.

11.3 If access is restricted or significantly more difficult than described at booking, we may charge additional fees for the extra time or labour required, or we may refuse to complete the job if it is unsafe or unreasonable to proceed.

12. Insurance

12.1 We maintain vehicle and public liability insurance appropriate for our operations, in accordance with applicable UK requirements.

12.2 It is your responsibility to ensure that you have adequate insurance cover for your goods during the move, particularly if you are moving high-value items. You may wish to contact your home or business insurer before the move.

13. Complaints and Disputes

13.1 If you are unhappy with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address it.

13.2 Formal complaints should be made in writing and should include your name, the date of the service, a description of the issue, and any supporting evidence.

13.3 We will review your complaint and aim to respond within a reasonable timeframe. We may propose a remedy, which could include a goodwill gesture, a partial refund, or other appropriate action, at our discretion and in line with these Terms and Conditions and applicable law.

14. Data Protection and Privacy

14.1 We will collect and store your personal information only to the extent necessary to manage your booking, provide our services, and meet our legal obligations.

14.2 We will not sell your personal data to third parties. We may share your details only where necessary for service delivery, legal compliance, or enforcement of these Terms and Conditions.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.2 Any variation to these Terms and Conditions will only be valid if expressly agreed by us and confirmed to you.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, whether contractual or non-contractual.

By proceeding with a booking or using the services of Man and a Van Uxbridge, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.