Man And A Van Uxbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which our man and van service is provided for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms, which are designed to create a fair, transparent, and practical agreement for both parties. They apply to all standard removals, item collections, small moves, deliveries, and related transport services supplied under the Man And A Van Uxbridge name. In these terms, references to "we", "us", and "our" mean the service provider, and references to "you" and "the customer" mean the person or business requesting the service.
These terms should be read carefully before booking. They cover the booking process, payment terms, cancellations, liability limits, waste handling obligations, and the governing law that applies to the agreement. If a service involves moving goods, loading, unloading, dismantling, or transport, these terms will apply unless we have agreed otherwise in writing. Nothing in these terms affects your statutory rights as a consumer, and nothing in them excludes liability where the law says that liability cannot be excluded.
We may update these terms from time to time to reflect legal, operational, or business changes. Any updated version will apply to new bookings from the date it is published or otherwise communicated. The version in force at the time your booking is confirmed will normally govern that booking, unless a different arrangement has been expressly agreed. If any part of these terms is found to be unenforceable, the remainder will continue to apply in full force.
1. Booking Process
To arrange a man and van booking, you must provide accurate information about the items, collection and delivery points, access conditions, dates, times, and any special handling needs. A quote is usually based on the information supplied at the time of enquiry. If the details change, the quote may also change. We reserve the right to revise a quotation if the actual work differs materially from the description originally given, including where there are more items, additional floors, limited access, waiting time, parking difficulties, or the need for extra labour.
A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment agreed at the time of booking. Verbal or written estimates do not create a binding reservation unless we confirm acceptance. Customers should check all booking details carefully, including the date, time window, addresses, item list, and any special requirements. For the avoidance of doubt, Man And A Van Uxbridge reserves the right to decline a booking where the requested service is unsafe, unlawful, impractical, or outside our operational capacity.
Customers must ensure that the service can be performed safely and lawfully. This includes making sure that vehicles can access the collection and delivery locations, that parking arrangements are adequate, and that any necessary permissions are in place. If access is restricted or if a journey is delayed because information was inaccurate or incomplete, we may charge for the extra time, distance, labour, or waiting incurred. When a booking is made, you are confirming that you have authority to arrange the removal or transport of the items concerned and that no item is subject to legal restriction, seizure, or dispute.
2. Prices and Payments
Prices may be provided as fixed quotes, hourly rates, or estimated rates depending on the nature of the work. Any quotation will normally be valid for a limited period and may be subject to change if fuel costs, labour requirements, route conditions, or scope of work change before completion. We may also apply surcharges for work carried out outside standard hours, urgent bookings, additional stops, long carries, heavy or awkward items, or disposal of regulated waste where permitted by law.
Unless otherwise agreed, payment is due in full on completion of the service. We may require a deposit, part payment in advance, or full prepayment for certain bookings, especially where third-party charges are involved or where the work is scheduled at short notice. Accepted payment methods may vary and will be confirmed at the time of booking. If payment is made by bank transfer, it must clear before the service is released or before goods are delivered, unless we agree otherwise in writing. All prices stated will normally be exclusive of any taxes or statutory charges unless explicitly stated otherwise.
Late payment is not permitted. If payment is not made when due, we may suspend any further service, retain items to the extent permitted by law, or charge reasonable costs incurred in recovering the debt. Any undisputed invoice remaining unpaid after the due date may attract interest and recovery costs where allowed by law. The customer is responsible for ensuring that the payer has authority to use the chosen payment method and that funds are available. For business customers, any invoice disputes must be raised promptly and in good faith.
Additional Charges
Additional charges may arise where the work exceeds the original estimate due to factors outside our control or due to customer request. Examples may include waiting time, congestion, extra handling, carrying items up or down stairs, assembling or dismantling items, disposal fees, parking fines caused by customer instructions, and costs related to unsafe loading or unloading conditions. Where possible, we will explain extra charges before they are incurred. If circumstances require immediate action to complete or protect the job, charges may be applied afterwards on a fair and reasonable basis.
3. Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking by giving us reasonable notice. Cancellation terms may depend on the notice period and the amount of preparation already undertaken. If a booking is cancelled shortly before the agreed time, or if our team has already been dispatched, a cancellation fee may apply to cover administrative costs, reserved labour, and travel expenses. Any deposit paid may be non-refundable where this has been clearly stated at the time of booking or where costs have already been reasonably incurred.
If you are unable to proceed with the booking at the scheduled time, you should contact us as soon as reasonably possible. We may offer a new time or date, subject to availability. However, we are not obliged to reschedule without charge where the original slot has been reserved and cannot be reused. If you are not available at the agreed location or time, or if access is not possible when our team arrives, the booking may be treated as a late cancellation or a failed attendance, and the relevant charge may apply.
Delays caused by traffic, weather, road closures, vehicle breakdown, or other events beyond our reasonable control do not amount to a breach of contract. In such cases, we will seek to complete the service as soon as reasonably practicable. We will use reasonable efforts to communicate any significant delay, but we cannot guarantee exact arrival times unless a specific timed service has been expressly agreed. For matters outside our control, our liability is limited in accordance with the liability section of these terms.
4. Service Standards and Customer Responsibilities
We will use reasonable care and skill in carrying out the service. Our team will handle goods in a professional manner and will aim to transport them safely and efficiently. However, the customer must ensure that items are packed adequately for transport unless packing has been included in the service agreement. Fragile, loose, valuable, or easily damaged items should be packed securely and identified clearly. Where we consider that packing is insufficient, we may refuse to move the item or may request that the customer signs a disclaimer confirming that the item is transported at their own risk.
The customer is responsible for removing hazardous materials, prohibited items, and anything that is not safe or lawful to transport. This includes, without limitation, items that are flammable, explosive, corrosive, toxic, illegally held, or otherwise restricted by law. We may refuse to handle such items and may notify the relevant authorities if necessary. The customer must also ensure that third-party property is not damaged by access arrangements, parking instructions, or loading activities caused by the customer’s direction or omissions.
Where our team is required to disassemble or reassemble furniture, move appliances, or carry items through narrow spaces, there is an inherent risk of minor scuffs or marks despite reasonable care. Customers should protect floors, walls, and fixtures where they wish to avoid this risk. Unless expressly agreed, we do not guarantee that items will fit through access points, stairways, lifts, or doorways. If an item cannot be moved because the access route is unsuitable, the customer may still be charged for the time spent attending the job.
Waiting Time and Access Conditions
Customers must provide accurate access information and ensure that the location is ready for loading or unloading at the agreed time. If our team has to wait because the property is not ready, keys are unavailable, lift access is delayed, or the premises cannot be accessed, waiting time may be charged. Similarly, if a permit, code, pass, or reservation is needed and has not been arranged, the service may be delayed or cancelled, and charges may apply. Any delay that creates additional labour or operational costs may be reflected in the final invoice.
5. Liability and Limitations
We accept liability for loss or damage caused by our negligence, but only to the extent permitted by law and subject to the exclusions in these terms. We do not accept responsibility for pre-existing damage, inherent defects, normal wear and tear, inadequate packing, or damage caused by items being moved in a manner requested or insisted upon by the customer against our advice. The customer should inspect items before the move if they are concerned about condition, and should notify us promptly of any issue discovered after delivery.
Our total liability for any claim arising from a booking will be limited to the amount paid or payable for the specific service in question, except where a higher limit is required by law. We shall not be liable for indirect, incidental, consequential, or economic losses such as loss of profit, loss of business opportunity, or loss of anticipated savings, except where such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
If items are transported on behalf of the customer, the customer is responsible for declaring any particularly valuable goods and for arranging suitable insurance if they wish to protect against risks beyond our standard liability. We may not carry certain high-value or specialist goods unless prior arrangements have been made. Where a claim arises, the customer must provide reasonable evidence of ownership, value, condition, and the circumstances of the loss or damage. Claims must be reported as soon as reasonably practicable after delivery or discovery of the issue.
We are not liable for delays, loss, damage, or non-performance caused by events outside our reasonable control, including severe weather, accident, fire, theft by third parties, civil disruption, road closure, governmental action, or failure of public utilities. If such an event occurs, our obligations may be suspended for the duration of the event. We will take reasonable steps to minimise disruption, but where performance becomes impossible or commercially unreasonable, we may cancel the affected booking without further liability except for any refund due under law or agreed contract terms.
6. Waste Regulations and Disposal
Where the service includes removal of unwanted items or transport for disposal, the customer must ensure that all waste handed over is lawful to collect and dispose of. We will only transport and dispose of waste in accordance with applicable UK waste legislation and any relevant licensing requirements. The customer must not present hazardous, clinical, chemical, electrical, or restricted waste unless this has been expressly agreed in advance and we are legally able to handle it. We may refuse any item that we reasonably believe would breach environmental or waste disposal rules.
Under UK waste regulations, the transfer of waste must be lawful and traceable where required. Customers may be asked to confirm the nature of the waste and, where relevant, to cooperate with documentation such as a waste transfer note or similar record. We may ask questions about the source and composition of waste to ensure compliance. If the customer misdescribes waste, conceals hazardous contents, or requests unlawful disposal, the customer will be responsible for any fines, losses, claims, or enforcement action arising from that misrepresentation.
Items that are collected for reuse, recycling, or disposal may be sorted, transferred, or processed by authorised facilities. Unless agreed otherwise, once lawful waste has been accepted for disposal, ownership passes to us or to the relevant authorised handler to the extent permitted by law. The customer must not later request the return of items already lawfully disposed of. Any recycling or disposal fee quoted is based on the information provided and may change if the material differs from what was described or if special handling becomes necessary.
Prohibited and Restricted Waste
We do not accept illegal waste or items that cannot be transported safely and lawfully. Examples may include asbestos, gas cylinders, unexploded or suspect munitions, hazardous fluids, medical sharps, contaminated materials, and some electrical or chemical waste unless specific lawful arrangements are in place. If prohibited items are discovered during loading or transport, we may stop work immediately and charge for time already spent. The customer may also be responsible for any costs associated with safe segregation, reporting, or lawful disposal of the item.
7. Ownership, Risk, and Storage
Risk in goods generally passes when the items are delivered to the agreed destination or handed back to the customer, subject to any special arrangements made in writing. Title to items remains with the customer unless a separate lawful transfer has been agreed. If items are left temporarily in our vehicle, at a storage point, or with a third party at the customer’s request, the customer accepts the risks associated with that arrangement unless we have agreed a specific storage contract with separate terms. We do not provide long-term storage as part of a standard man and van booking.
If a customer does not accept delivery or cannot be reached at the agreed time and place, we may take reasonable steps to safeguard the goods. Any resulting costs, including return delivery, storage, or redelivery attempts, may be charged to the customer. Where an item is left unattended at the customer’s instruction, the customer accepts responsibility for loss or damage unless we have expressly agreed to keep the item secure and provided written confirmation of that responsibility. The same applies where the customer instructs us to leave items in a particular location without a signed handover.
Complaints and Claims
Any complaint or claim should be raised as soon as possible after the relevant event. The customer should provide a clear description of the issue, together with supporting information that may help us investigate. We may ask for photos, receipts, or other evidence. Claims that are not reported promptly may be harder to assess, and this may affect the outcome to the extent permitted by law. We will review all reasonable complaints in good faith and respond within a reasonable period.
If we accept that a claim has merit, our remedy may include repair, replacement, a partial refund, or another fair solution depending on the circumstances and subject to the liability limits in these terms. A refund is not automatically due for minor inconvenience where the service has substantially been performed. Any agreed settlement will be made without admission of liability unless we state otherwise. The customer agrees not to withhold payment for undisputed amounts while a separate complaint is being investigated, except where the law allows otherwise.
These Terms and Conditions, together with any booking confirmation and any written variation agreed between the parties, form the entire agreement relating to the service. If any part of the agreement is inconsistent with statutory rights or mandatory law, the legal requirement will prevail to the extent of the inconsistency. No failure or delay by us in enforcing any term will be treated as a waiver of our rights. A waiver is only valid if given in writing.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By proceeding with a booking for a man and van service, including Man And A Van Uxbridge or any variation of that service name, you confirm that you have read, understood, and agreed to these terms.