These terms and conditions set out the basis on which our man and a van service in Uxbridge is provided. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by the conditions below. Please read them carefully before placing a booking. These terms are designed to be fair, clear, and practical for both the customer and the service provider, while reflecting the nature of a flexible transport, loading, and delivery service.

Booking process begins when you submit an enquiry or request a quotation for a move, delivery, collection, or clearance. Any quote provided is based on the information you supply, including the size and weight of items, the number of loading and unloading points, access conditions, and the date or time requested. A quote is usually an estimate unless explicitly stated otherwise. We reserve the right to revise pricing if the job details differ from the information originally provided. A booking is only confirmed once we have acknowledged acceptance, agreed the service details, and received any required deposit or prepayment.

Customers must ensure that all booking information is accurate and complete. This includes addresses, property access, parking restrictions, item lists, floor levels, and any special handling requirements. If you are arranging a Uxbridge man and van booking on behalf of another person, you remain responsible for the accuracy of the information supplied and for payment of all charges arising from the booking. We may refuse or cancel a booking if essential information is missing, if the job appears unsafe, or if we are unable to provide the service on the requested terms.

Payments are due in accordance with the quote or invoice issued for the service. Unless otherwise agreed in writing, payment must be made in full on completion of the job, before or immediately after unloading, or in advance where the service requires prepayment. We may accept bank transfer, card payment, or another agreed method. Any deposits paid are applied against the final balance and may be non-refundable where the cancellation terms below apply. Late payment may result in additional administrative charges and recovery action, where permitted by law.

Our Man And A Van Uxbridge pricing may be calculated by time, mileage, vehicle size, labour, waiting time, congestion, access difficulty, or a combination of these factors. If delays occur because of customer-related issues, such as keys being unavailable, items not being ready, unsuitable parking, or poor access, additional charges may apply. We may also charge for extra work requested during the booking, including dismantling, reassembly, handling unusually heavy items, or multiple trips not included in the original estimate. Any charges will be explained as clearly as possible.

All fees are exclusive of any charges not expressly included in the quote, unless stated otherwise. This may include congestion-related costs, parking permits, tolls, ferry fees, storage costs, waiting time, or disposal charges. Customers should keep proof of payment where relevant. If any payment is reversed, disputed without valid reason, or not completed on time, we reserve the right to suspend future services, recover the amount owed, and charge reasonable costs incurred in collecting the debt.

Cancellations and rescheduling must be communicated as early as possible. If you cancel a booking, we may retain part or all of any deposit to cover administration time, scheduling loss, or costs already incurred. If cancellation takes place shortly before the booked time, a larger charge may apply, especially where we have reserved staff and vehicle time exclusively for you. The closer the cancellation is to the scheduled collection, the more likely it is that charges will be retained or invoiced.

Where a customer requests a date change rather than a cancellation, we will try to accommodate the change subject to availability. However, rescheduling is not guaranteed and may require a revised quote if the new date, timing, or service conditions differ from the original arrangement. We may also cancel or reschedule a booking where operational circumstances require it, including vehicle failure, severe weather, traffic disruption, staff illness, or other events beyond our reasonable control. In such cases, we will aim to give notice as soon as reasonably possible and offer an alternative date or appropriate refund of any prepayment for unused services.

Customers are expected to be present, or to have an authorised representative present, at both collection and delivery unless otherwise agreed. If access is not available, if no one is present to give instructions, or if the service cannot proceed because of customer-side issues, the booking may be treated as a late cancellation or failed attendance. Additional charges may apply for wasted travel, waiting, reattempts, or the return of goods to the original point of collection.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods and carrying out the service, but customers understand that moving, loading, and transport work carries inherent risk. We are not responsible for loss or damage caused by items that are unsuitable for transport, insufficiently packed, structurally weak, or already damaged. Fragile items, antiques, electronics, glass, and valuable goods should be properly protected by the customer unless we have expressly agreed in writing to provide packing or special handling.

Our responsibility begins when we take possession of goods and ends when goods are delivered to the agreed location, unless the service includes storage or another special arrangement. We are not liable for indirect loss, loss of profit, loss of business, missed appointments, or consequential damage arising from delay or service interruption, except where such liability cannot lawfully be excluded. If any claim for damage or missing items is made, it must be reported as soon as reasonably possible and, in any event, within a reasonable period after delivery. Supporting evidence, such as photographs and item descriptions, may be required.

Our team may refuse to handle any item that is unsafe, prohibited, excessively heavy for the available equipment, or likely to cause injury or damage. Customers must disclose any items requiring specialist handling, including pianos, safes, hazardous materials, or goods needing disconnection by a qualified person. The customer remains responsible for ensuring that items can legally and safely be moved. Where the customer fails to provide accurate information, any resulting loss, delay, or extra cost may be charged to the customer.

Waste regulations apply to any clearance, disposal, or removal of unwanted items. Customers must not ask us to transport, dump, or dispose of waste unlawfully. We only remove waste where it is lawful to do so and where the service has been agreed in advance. Certain materials may be restricted, require specialist handling, or be refused altogether. These may include hazardous waste, chemicals, clinical waste, asbestos, gas cylinders, fire extinguishers, paints, oils, batteries, tyres, and electrical items subject to specific disposal rules. Customers must tell us in advance if such items are present.

Where waste removal is included in the service, the customer confirms that they have the legal right to dispose of the items and that the waste is not contaminated or unlawfully mixed. We may ask for a description or photographs of the items before attending. If the waste volume, type, or condition differs from what was declared, we may revise the price or refuse the job. Any fees associated with authorised disposal, recycling, tipping, or transfer station charges may be added to the invoice where not already included.

It is the customer’s responsibility to ensure that any controlled waste is presented honestly and lawfully. We will not accept responsibility for fines, penalties, or enforcement action resulting from false declarations, improper disposal instructions, or the inclusion of prohibited materials. If we reasonably believe that a load contains unlawful waste, we may decline to carry it, isolate the load, or notify the relevant authorities where required by law. The customer agrees to indemnify us against losses caused by inaccurate waste information or unlawful disposal requests.

Customer obligations include making sure that the property, access route, and items are ready at the agreed time. This means arranging parking where needed, securing pets, informing building management where relevant, and ensuring that items can be lifted safely. Any delay caused by poor preparation may lead to waiting charges or revised timing. Customers must also ensure that all items to be moved are clearly identified and separated from items that are not part of the booking.

We may rely on instructions given by the customer or an authorised representative at the time of service. If instructions conflict, or if the customer is unavailable, we may act reasonably and in good faith to complete the service. However, we are not liable for resulting misunderstandings where the customer has not provided clear direction. It is important that all special instructions are given before the job starts, including delivery priorities, access restrictions, and any items that require delicate handling or multiple people.

Variation of terms may occur from time to time. We reserve the right to update these terms to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing any right under these terms shall be treated as a waiver of that right.

Insurance and claims may be subject to the terms of any policy we hold at the time of service. Any insurance cover, if available, does not replace the customer’s duty to pack items properly, declare fragile or valuable goods, or comply with these terms. Claims may be declined where the customer has not followed reasonable instructions or where the item was excluded from cover due to its nature, packaging, or value. We may request proof of ownership, value, and condition before considering any claim.

Where a claim is accepted, our liability, if any, will generally be limited to the direct loss proven and subject to the maximum extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, or minor cosmetic marks that do not affect use. Customers should inspect goods promptly on delivery and raise any concerns without delay. Delayed notification may make it difficult to assess the issue and may affect the ability to investigate or resolve the claim fairly.

Force majeure applies where performance is prevented or delayed by events beyond our reasonable control. These may include severe weather, road closures, accidents, strikes, governmental restrictions, fire, flood, or other exceptional circumstances. In such events, we will use reasonable efforts to resume or rearrange the service, but we will not be liable for losses arising from the delay or non-performance to the extent that the law allows. Any prepaid sums for services not provided will be dealt with fairly, taking account of costs already incurred.

Governing law and jurisdiction: these terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, the booking, or the service provided. If any matter can be resolved through clarification or reasonable negotiation, both parties agree to make that effort before taking formal action.

General provisions cover the entire agreement between the parties in relation to the booked service. No statement made before booking will override these terms unless confirmed in writing by an authorised representative. The customer may not transfer their rights or obligations under the booking without our prior written consent. Our failure to enforce any provision does not prevent us from enforcing it later. These terms are intended to operate in a commercially reasonable way while protecting both the customer and the service provider.

By proceeding with a booking for man and van services in Uxbridge, you confirm that you have read, understood, and agreed to these terms. They are designed to support safe handling, transparent pricing, lawful disposal practices, and a reliable service experience. If a booking is made on behalf of a business, organisation, landlord, tenant, or third party, the person making the booking confirms they have authority to agree to these conditions on that party’s behalf.